TERMS AND CONDITIONS FORD COTTAGE
In the terms and conditions laid out below: “We” or “us” shall
mean The Owner of Ford Cottage, Patricia Wolf-Ahrens. “You”
shall mean the
person who is named as the lead booking name on the booking
form and the person who is responsible for the booking on
behalf of all the other people in your party.
2. MAKING A BOOKING
2.1 These terms and conditions used together with the Ford
Cottage booking details (the “booking details”), govern the
relationship between us.
2.2 You agree to these terms and conditions and are fully
responsible for all matters relating to the booking and the
payment of the Fee, together with any amendments made to the
booking and subsequent cancellation or amendment charges that
may be payable. You confirm that you have the authority to
accept the terms and conditions on behalf of all other members
of your party (including any members of your party added to the
booking at a later date).
2.3 To make a booking, you should complete the online booking
request. You must include the names (and ages if under 18) of all
members in your party in the comments section of the booking
form. If you cannot give all the names at the time of booking,
these names must be supplied before arrival. The booking
request must be submitted us with the appropriate payment as
set out in clause 3.2. Your submission of the booking request
together with payment of the Deposit (or Fee, if applicable)
constitutes an offer to book Ford Cottage, which we reserve the
right to reject in our discretion. A contract will exist between us
when we acknowledge acceptance of your booking and receipt
in cleared funds of the Deposit or where applicable, the full Fee,
and we will send you a confirmation notice to acknowledge such
acceptance. If we are unable to accept your booking form for
any reason we will notify you and return your Deposit (or Fee, if
2.4 You are responsible for ensuring the accuracy of the
information submitted on the booking. Please check all of your
booking information carefully to ensure that all correspondence
concerning your booking is complete and accurate. You should
inform us immediately should you have any concerns about the
completeness or accuracy of all such correspondence.
3. PAYMENT & CONFIRMATION
3.1 You agree to pay the fees in relation to your booking in
accordance with our current published prices (the “Fee”) and the
Fee shall be paid in full in all circumstances at least 28 days
prior to the date of your intended arrival date at Ford Cottage as
specified on the booking (“Arrival Date”).
3.2 You shall either: 3.2.1 pay 50% of the Fee (the “Deposit”)
when you submit the booking request and if we accept your
booking we will issue a confirmation to you to indicate the
balance of Fee payable by you; or
3.2.2 if there are less than 28 days between the date that you
submit your booking request and the Arrival Date, pay the full
Fee when you submit the booking request.
3.3 If you fail to pay the balance of the Fee at least 28 days
before the Arrival Date, we will treat your booking as cancelled
and levy any applicable cancellation charges as set out in clause
4. CAPACITY AND RULES OF OCCUPANCY OF FORD
4.1 Ford Cottage sleeps a maximum of 8 people (including
children). Children under the age of 12 are not accepted at Ford
Cottage unless specifically agreed. We shall not accept a
booking for a party with more than this number and the Fee shall
not be reduced if there are less than this number in your party.
4.2 Only the persons named on your booking form may use Ford
Cottage and the garden. You are not permitted to host parties at
Ford Cottage or entertain outside guests. If you over-occupy
Ford Cottage, further charges may be levied against you or we
may terminate your occupancy of the property in accordance
with clause 9.
4.3 Pets are not allowed at Ford Cottage without prior written
approval. In the event that we agree to you bringing a pet, you
will need to sign and adhere to our "rules for bringing pets”,
which we will email to you. There will be and additional
cleaning charge of £50 for pets.
5. CHANGES AND CANCELLATIONS BY YOU
5.1 After we accept your booking any alterations to your
booking (including the names of people in the party) must be
writing to us by you. We reserve the right to reject any
alterations to your booking, however if we accept them we shall
send confirmation of these changes in writing to you promptly.
You hereby agree to indemnify Ford Cottage for any reasonable
expenses incurred in making an amendment.
5.2 If we accept your booking, you may cancel the contract
between us in accordance with these terms and conditions. All
cancellations must be advised by you in writing to us (by email)
and shall be effective from the date we receive such notice. Our
contact details are listed on the website.
5.3 If you cancel a booking after it has been accepted by us, we
may refund the Fee to you, minus the following cancellation
5.3.1 If cancellation is made more than 28 days before your
Arrival Date, the Deposit will be retained by us and we will
refund the balance of the Fee to you (if already paid).
5.3.2 If cancellation is made less than 28 days before your
Arrival Date, 100% of the Fee is non-refundable.
5.3.3 There may also be cancellation fees levied by third parties/
our affiliates such as massage therapists, etc; we will advise you
of any such additional cancellation fees in due course once we
have this information and, if requested, you will refund us in
respect of such fees forthwith
5.4 You are responsible for arriving on the Arrival Date. We will
not refund any proportion of the Fee if you arrive at Ford
Cottage at any time after the Arrival Date for any reason.
6. CANCELLATION BY US
6.1 We will notify you (by telephone if necessary) if in the
unlikely event it becomes necessary to cancel your booking
which we have accepted. If we cancel your booking for any
reason, we will refund the Deposit (or Fee if paid). A refund of
such payment to you shall constitute our total liability to you in
relation to our cancellation pursuant to this clause.
7. SERVICE PROVIDED
7.1 The Fee includes the use of Ford Cottage on a self catering
basis for the dates specified. Check in is at 5pm (or by mutual
agreement) on the date of arrival and check out no later than
11am on the departure day.
Bed linen, towels and essentials such as toilet paper and kitchen
cleaning products are provided.
8. TRAVEL AND INSURANCE
8.2 We strongly recommend that you take out adequate travel
insurance for you and your party at the time of your booking.
This should cover amongst other things personal accident, death,
medical and repatriation expenses, cancellation, delay,
curtailment, missed departure and legal expenses. You are solely
responsible for taking out adequate travel insurance and the
owners of Ford Cottage cannot accept any liability for your
failure to organise adequate travel insurance cover.
9. CLIENT RESPONSIBILITY
9.1 You shall treat Ford Cottage and all our property with
consideration and respect and will adhere to our house rules.
Please read the house guide provided at the property carefully.
Many of the interior furnishings in Ford Cottage are antique/
bespoke items and therefore carry a considerable value. Please
do not touch any of the artworks in the house and the garden.
You will be liable to reimburse us for any damage you cause to
the interior or exterior furnishings, the artworks, the property or
the structure of Ford Cottage and are required to report any
damage that occurs to us immediately. All exterior doors and
windows must be locked whenever you leave the cottage. The
gate to the driveway must be closed at all times.
9.2 Extra charges for cleaning will be payable if you do not
leave Ford Cottage in the condition that you found it.
9.3 You are liable for any costs, claims, liabilities, loss or
damage caused by you to the property belonging to Ford Cottage
(including the cottage structure), to our agents, suppliers or staff,
and you shall pay for such liability in full and you accept full
responsibility and liability for all members of your party.
9.4 We require you to lodge a security deposit of £ 1000
(or higher if required). This is to ensure that we can recover the
cost of any damage or loss caused by willful or accidental
damage by you or members of your party in accordance with
clause 9.3 The deposit shall be held via a credit card account.
Our staff will inspect the cottage after your departure and will
document any damages and send this documentation to you. In
the event that the damage caused by you or any member of your
party exceeds the security deposit, you shall be fully responsible
for the excess and agree to reimburse the owner of Ford Cottage
(Patricia Wolf-Ahrens) in full for such damage within 7 days of
your departure via bank transfer. Patricia Wolf-Ahrens shall
reimburse the security deposit within 5 working days after you
leave Ford Cottage minus the amount of damage or loss which
we believe or we are instructed by our staff has occurred.
9.5 You are responsible at all times for the safety of your
personal baggage, documents and all other belongings. You are
also responsible for the safety of everyone in your party.
9.6 You herewith acknowledge that you are aware that the
garden of Ford Cottage is bordered by a stream which is not
fenced off. You are responsible to take adequate precaution
around the stream and must take care the no one slips or fall.
You herewith release the owners of Ford Cottage of any liability
with regards to the garden or stream.
9.7 The Garden Sauna is at the clients disposal. Only over 18s
are allowed to use the sauna. When using the sauna, this is
entirely at your own risk. The owners of Ford Cottage will not
accept any responsibility for accidents in or around the sauna.
You are not allowed to take food or drinks into the sauna. You
must not leave any towels in the sauna and not place any towels
or other flammable items on the hot stones. Please read the
instruction manual in the kitchen carefully before using the
9.8 There are two wood burner at the property, which the clients
may use anther own risk. Please take great care, the woodturners
do get very hot and you must use the oven glove provided when
touching the handle. Always keep the door of the woodturner
closed for safety. Please do not dispose of the ashes, even if you
think they are cold. Our housekeeper will clean the woodburners
upon your departure.
9.9 The antique pool table is at your disposal. Please read the
instructions on how to remove the top, and how to raise and
lower the table carefully, and if in doubt, call for further
clarification. You will be liable to pay for any damages caused to
the raising mechanism and the cloth.
10.1 We reserve the right, at our discretion, to terminate with
immediate effect and without incurring any liability the stay of
any person in your party if they do not comply with these terms
and conditions or whose behaviour is such that it is dangerous,
offensive or illegal or likely to cause damage to property or any
third party. In these circumstances we will be under no
obligation whatsoever for reimbursing any costs incurred by you
and shall not be obliged to refund any of the Fee to you. As
such, any breach of these terms and conditions by you or any
person in your party may result in us terminating your entire
stay at Ford Cottage.
11. LIMIT OF LIABILITY – NOTE
11.1 Except as expressly provided elsewhere in these terms, this
clause sets out our entire financial liability to compensate you
(including any liability for the acts or omissions of our
employees, agents and
sub-contractors) in respect of: 11.1.1 any breach of the contract
between us; 11.1.2 any representation, statement or tortious act
or omission (including negligence) arising under or in
connection with the contract between us. 11.2 Subject to clause
11.3, our liability to you in respect of any of the matters referred
to in clause 11.3 shall not exceed two times the amount of the
Fee paid by you. 11.3 Nothing in these terms and conditions
limits or excludes our liability to compensate you:
11.3.1 for death or personal injury resulting from our
11.3.2 for any damage or liability incurred by your as a result of
our fraud or fraudulent misrepresentation; or 11.3.3 for any
liability that we are unable to exclude or limit by law.
12.1 We operate a strict no smoking policy in Ford Cottage.
Clients who wish to smoke are able to do so on the outdoor
areas or in the grounds of Ford Cottage. When using the outdoor
areas it is your responsibility to use the ashtrays provided and to
ensure that all cigarettes/cigars are fully extinguished and
represent no fire hazard.
13. GENERAL CONDITIONS
13.1 The information, images and prices contained within the
Ford Cottage presentation and website are accurate to the best of
our knowledge for the 2019–2020 season. If changes do occur
however we will advise you at the time of the booking or if after
the booking as soon as possible of any such changes to the
details in our website or brochure.
13.2 The personal data that you submit as part of the booking
form or any other forms that you may submit to us at any time
will be processed in accordance with the provisions of the Data
Protection Act 1998. It may be necessary for us to pass the
information that you provide to us when making this booking to
third parties who are responsible for providing services in
relation to your stay at Ford Cottage, including sensitive
information that you may give us such as disabilities or dietry/
religious requirements.. If we cannot pass on this information
then we cannot provide your booking, however we will not pass
any information to parties who are not responsible for providing
services in relation to your stay at Ford Cottage. In making this
booking, you consent to this information being passed on to the
relevant parties. You are entitled to a copy of your information
held by us and may request this from us during normal working
hours. We reserve the right to charge a small fee if this request is
13.3 Nothing in any contract between us shall confer or purport
to confer on any third party any benefit or any right to enforce
13.4 If any provision shall be found by any court or
administrative body of competent jurisdiction to be invalid of
enforceable, such provision shall no longer form part of these
terms, but such invalidity or un-enforceability shall not affect
the other provisions which shall remain in full force and effect.
13.5 The contract between us and you and any matters arising
from it are governed by UK law.